Merch Guidelines

PRICES
ART
SENDING YOUR FILES
BUTTON ART
TURN AROUND TIME
RUSH SERVICE
PAYMENT
CANCELLATIONS
OUR PRIVACY POLICY

PRICES:
Need a Quote?  We need to see your logo in order to do that.

ART:
We prefer artwork in Photoshop CS or Illustrator CS or earlier.psd/eps/tiff/jpeg files with outlined fonts. 300 dpi. Let us know the size you would like your art to be and the placement on the garment. No jpegs PLEASE. Your finished product will only look as good as the files you send.

SENDING YOUR FILES:
VIA E-MAIL TO:
merchhouse@aol.com
Or mail your cd or zip to
Merch House
745 West Katella Avenue
Orange CA 92867-4630

BUTTON ART:
Same as t-shirt files BUT please make the image no bigger than 2x2.

TURN AROUND TIME:
two weeks from the time the artwork is approved.
WE WILL CHARGE A RUSH CHARGE ON ALL ORDERS UNDER THAT TIME.

RUSH SERVICE
We offer a rush service on most of the products that we sell.
Our standard production time for custom printed T-Shirts, golf shirts, sweatshirts, and other wearables is 10 business days (2 weeks).
If you should find yourself in an emergency where you need to have an order filled in very short notice, we offer the following levels of rush service:

* 5 - 7 Days Production Time: 15% Rush Charge.
* 3 - 4 Days Production Time: 25% Rush Charge.
* 2 Days Production Time: 50% Rush Charge.
* 1 Day Production Time: 100% Rush Charge.

The production times indicated above do not include the shipment delivery transit time. Shipment delivery transit time and its associated cost is determined by the level of service that you choose; i.e.: Overnight, Second Day, or Ground Service.

If you are seeking rush service on our other products, including buttons, hats, etc., please e-mail us: info@merchhouse.com or call us for availability and costs.

Non-Fulfillment of Orders:
We do not keep in stock all of the garments that we sell. Some garments must be custom ordered to fulfill a customers order. We cannot be responsible for our supplier's mistakes in fulfillment of our order. Nor can we be responsible for the loss of a shipment as a result of a mistake by the transportation company. Further, Merch House cannot assume liability for non-fulfillment of orders caused by: weather conditions, strikes, fires, inability to obtain materials, embargoes, or other causes beyond our control.

Rush service is available on a first come, first served basis. We reserve the right to limit the number of rush jobs that we accept. We will make every reasonable effort to fulfill every request for rush service.

PAYMENT:

100% payment is required to start all orders. NO COD's The order must be paid up front in full to start and shipping will be added.We take cash,money orders, checks (Please include the drivers licence # on check. All checks must clear the bank before the order is started).

There are few different ways to pay for your order. You may send a Cash/Check/Credit Card/Money Order for the correct amount due with the final Invoice, (credit cards are subject to a 3% surcharge). to :

Merch House
745 West Katella Avenue
Unit D
Orange , CA 92867-4630

 

CANCELLATIONS:
All orders are considered firm and cannot be cancelled without prior written authorization and will be granted only if the merchandise has not been imprinted. The buyer is subject to charges for all work completed prior to the cancellation request and any restock charges for non-imprinted merchandise.

OUR PRIVACY POLICY
Merch House is thoroughly committed to protecting your privacy.
Our privacy policy is very simple:
We do not sell, trade, or rent your personal information to anyone.
We do not send unsolicited e-mail (spam) to anyone under any circumstances.

Copyright 2008 merchhouse.com a division of Music Inc.