Frequently Asked Questions

Below are answers to frequently asked questions. If the answer to your question isn't shown below, please e-mail or call us. We'll be happy to help you.
Telephone 1-714-225-2997

ORDERING FAQ’s:
· How do I place an order?
· How do I pay for my order?
· How long does it take to receive my order?
· Will I receive a confirmation after I place my order?
· Will I be notified after my order has shipped?
· Do you take overseas orders?

ARTWORK FAQ’s:
· What kind of artwork files do you accept?
· How do I get my artwork to you?
· My artwork needs some "touch-up." Is there a charge for that?
· I don’t have a design. Is there a charge to make a design for me?
· I have several designs, do they all add up as 1 order?

GARMENT SIZES/COLORS FAQ:
· Do you offer "youth" sizes?
· Do you offer 2X, 3X, 4X, etc. size shirts?
· Can I mix the shirt sizes in my order?
· Can I mix the shirt types in my order (t-shirts, sweatshirts, golf shirts)?
· What do the "color groups" mean?
· Can I have different ink colors on different color shirts?

PRINTING FAQ's:
· If I reorder, do you keep my artwork or screens?
· Are your T-Shirts screen printed or are they iron-on transfers?
· Will the printing fade on my shirts after a few washings?
· My design has PMS colors, can you match them?
· What is the largest size that can be printed on a T-Shirt?
· I already have shirts. Will you print on them?
· Do you sell transfers that I can apply on my own shirts?

GENERAL FAQ’s:
· Do you have a catalog?
· Do you have a guarantee on the products that you sell?
· Where is Merch House located?
· Do you have other offices in the country?
· How long has Merch House been in business?
· Do the prices of the products become lower when I buy larger quantities?
· Do you accept purchase orders?
· Do you offer "wholesale" or special prices to the "trade," schools, or non-profit organizations?
· Can I get less than the minimum order?
· Do you sell "blank" or "unprinted" items?
· Do you sell screen printing equipment or supplies?
· If there is a problem with my order, what do I do?


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ORDERING FAQ’s:


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How do I place an order?

We offer (4) ways to place an order. You can place an order by phone, e-mail, fax, and soon secure online ordering.

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How do I pay for my order?

Payments can be made in the form of credit card (Visa, MasterCard, Discover, American Express), cash, check or money order. You can phone, fax, or e-mail your credit card information to us. Purchase Order payment is available to certain firms and organizations and is handled by written agreement and offered at our discretion.

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How long does it take to receive my order?

It depends on what you are ordering. The typical production time for most custom printed products is 2-3 weeks but we are known to be able to turn around in days. This doesn't include shipping time, which is determined by your state. We offer rush service on many items, please e-mail or call us for availability of this service.

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Will I receive a confirmation after I place my order?

Yes. You will receive an e-mail confirmation if you place your order by e-mail, fax, or online order form. Please feel free to call us if you want to confirm that we have received your order. Call us 1-714-225-2997

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Will I be notified after my order has shipped?

On all orders that are produced in our shop (all custom garment orders), you will receive an e-mail notification with the tracking number and details of your shipment. On orders that are not produced in our shop (mostly promotional products, e.g.: stickers, pens, banners, etc.) you will not receive a shipment notification. However, we will be happy to obtain the shipment tracking number(s) on these items for you after your order shipped, if you request it.

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Do you take overseas orders?
Yes. We take overseas orders, but we do not ship overseas due to current world conditions, i.e. terrorism. We will only ship to locations within the United States. If you are ordering from an overseas location, you will have to make arrangements to have your order shipped overseas from a U.S. location.

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ARTWORK FAQ’s:

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What kind of artwork files do you accept?

We accept many types of art files. The ideal file formats are: .ai, (Adobe Illustrator 10 or earlier), .eps, .psd (Adobe Photoshop 7 or earlier), .tiff. We prefer artwork in Photoshop 7.0 or Illustrator 10.0 or earlier.eps files with outlined fonts. 300 dpi. Let us know the size you would like your art to be and the placement on the garment. No jpegs PLEASE. Your finished product will only look as good as the files you send.

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How do I get my artwork to you?

There are several ways to send artwork to us. (1). You can e-mail your art to us(please keep the file size under 5 meg.). (2). You can place your artwork on a FTP page and we can download it. (3). You can mail your artwork to us: Merch House, 745 West Katella Avenue, Orange, CA 92867-4630. If you are mailing your art to us, we accept artwork on CD's, Zip, and Memory sticks.

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My artwork needs some "touch-up." Is there a charge for that?

Yes, there will be an artwork charge. The charge is determined by the level of "touch-up" that your design will require. Please see our Graphic & Logo Design Services page for more information and pricing.

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I don’t have a design. Is there a charge to make a design for me?

It depends. We offer many free of charge art services, including text only designs. If you want us to create a custom design for you based on your ideas or sketches, there will be a charge. For more information and pricing, please see: Graphic & Logo Design Services.

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I have several designs, do they all add up as 1 order?

No. Each design is treated (and priced) as a separate order.

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GARMENT SIZES/COLORS FAQ:


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Do you offer "youth" sizes?

Yes. We offer youth small (6-8), youth medium (10-12), and youth large (14-16).

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Do you offer 2X, 3X, 4X, etc. size shirts?

Yes. We offer up to 6X on some of the garments that we offer. However, not all colors are available in these size shirts. Call or e-mail for availability.

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Can I mix the shirt sizes in my order?

Yes. You can mix the sizes any way that you need to complete your order.

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Can I mix the shirt types in my order (t-shirts, sweatshirts, golf shirts)?

Yes, as long as the image will be exactly the same on each shirt and will be printed in the same location on all of the shirts. The price that you would pay for each garment is determined by the total number of shirts in your order.

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What do the "color groups" mean?

The "color groups" shown on the product pages refer to the color of the product, not the imprint color. Depending on the product, all standard imprint colors are usually available.

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Can I have different ink colors on different color shirts?
Yes. However, each ink color change will incur an ink color change charge of $10 per color.

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PRINTING FAQ's:


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If I reorder, do you keep my artwork or screens?

We keep your artwork on file indefinitely. However, unless you are going to place another order within 6 months, you will be charged for the screens on all reorders. You should notify us if you plan to place another order in the very immediate future, in which case we would not recharge you for the screen(s). This is called a Screen Setup not Screen Purchase. We dont sell or prep screens to anyone.

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Are your T-Shirts screen printed or are they iron-on transfers?

We screen print ALL t-shirts with the exception of digital transfers ("photo") t-shirts. "Photo" or "digitally imaged" T-shirts are transfer printed as the image is applied with a heat press. We also use CAD-cut vinyl letters which are used for player names on the backs of "team" t-shirts, they too are applied with a heat press.

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Will the printing fade on my shirts after a few washings?

No. The printed image on screen printed t-shirts is very durable and will hold up for a long time as they are directly printed onto the garment using plastisol ink. "Wash" tests that we've conducted in our shop also prove that the printing on "Photo" or "digitally imaged" t-shirts (which are transfers) is durable and holds up to many washings before fading begins to occur. Also, however the image is printed on your shirts, the image will not peel off and in most cases can't be otherwise removed.

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My design has PMS colors, can you match them?

We offer PMS color matching on many products. The cost varies depending on the product, but typically starts at $25.00 per color.

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What is the largest size that can be printed on a T-Shirt?

The maximum image size that we offer is 17" X 19."

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I already have shirts. Will you print on them?

Yes. See our Production Pricing Guide and example chart.

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Do you sell transfers that I can apply on my own shirts?

No. We have to special order all Heat Transfers that usually consist of large minimums.

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GENERAL FAQ’s:

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Do you have a catalog?

No, we do not offer a catalog but we do have in house catalogs from our suppliers. Soon information and pricing of our available products can be found on the pages of our web site. If you would like more information on any of our products, please e-mail or call us 1-714-225-2997.

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Do you have a guarantee on the products that you sell?

Yes.

Our Absolute Guarantee


We protect you to the extent of guaranteeing replacement entirely at our expense any materials on which a varified mistake has occurred due to our negligence or error.

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Where is Merch House located?

We are located in Orange, California which is near the Disney area in Orange County "the OC". Call us for directions 1-714-225-2997

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Do you have other offices in the country?

No, our only office and printing facility at this time is located in Orange, CA. We ship nationwide from this location.

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How long has Merch House been in business?

We have been in business since 1997.

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Do the prices of the products become lower when I buy larger quantities?

Yes. The more you buy, the lower the price.

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Do you accept purchase orders?

Yes. All purchase orders are handled by written agreement only.

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Do you offer "wholesale" or special prices to the "trade," schools, or non-profit organizations?

No, we do not we suggest that you set up your own account with distributors. We keep company and personal donations anonymous.

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Can I get less than the minimum order?

On most items, no. However, there are a few products that we offer below minimum quantities. Call us for availability.

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Do you sell "blank" or "unprinted" items?

No, we do not we suggest that you set up your own account with distributors.

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Do you sell screen printing equipment or supplies?

No.

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If there is a problem with my order, what do I do?

You should contact us immediately by phone, fax, or e-mail. We want to help you resolve the problem as quickly and effectively as possible.

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